Ever since the release of the new iPhone 4, consumers have been encountering reception issues; such as dropped calls, and display issues. What will Apple decide to do?
There has been several videos, blogs, and concerned emails sent to Steve Jobs and Apple Inc., but is the consumer’s voice really heard? A few days after the iPhone4 was officially released, a concerned customer was asking Steve Jobs if there was any future plans for Apple to fix these reception problems. Jobs replied back with, “Just avoid holding it that way”. What way? How are you supposed to hold the phone? One dead giveaway that the iPhone 4 had reception problems during testing was the available “Bumper Case” that Apple was selling at the launch of the phone.
I truly believe that Apple knew about these previous issue and wanted to provide a quality case to avoid these issues from customers. The case is stylish, but is not the true reason behind it. There has been leaked Apple care documents explaining to the staff how to “deal” with customers when asking/confronting you about the iPhone4 reception problems. You can see this below:
As well as reception problems accruing at opening day, their were several ticked-off customers when Apple did not release the iPhone 4 in white, Black ONLY. Apple states that the new iPhone 4, in white, will be re-released in mid-July. No exact date. After researching several blogs, websites, videos, and emails, Apple has released a statement that the iPhone4 reception problems are not the antenna, but the software. Supposedly, Apple has slipped up on the reception “bars” ever since the 1st gen iPhone. Apple says they are in the process of fixing the bug and will re-realeas the latest iPhone software with the new, and improved, software to increase call quality and overall better reception. We will see…
I hope you have enjoyed this blog over the reception issues/White iPhone4. Feel free to comment below with your take on what Apple is doing or needs to do…Hopefully they will listen to thier customers…
MacintoshTipz
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