For the past three weeks many customers have complained about the iPhone 4’s reception issues, and many Apple critics have jumped on Apple’s lack of urgency in dealing with the problem. The question I raise today is wether or not we’re making a mountain out of a mole hill; I’m no expert in business, but I feel like I understand why the public feels that Apple, a multi-billion dollar company, is shuffling their feet on the problem while Apple is right on schedule in their minds.
Let’s go back and reiterate that Apple is a multi-billion dollar company, and a company can only become that big by having a reputation for high quality products, which means that since Apple sold 1.7 million units in the first week and local Apple Stores can’t keep them in stock, the pros of the phone are out weighing the cons. Let’s be honest; the iPhone 4 is a fantastic upgrade to a phenomenal 3G S. It’s a simple equation:
pros > cons = happy people’s wallets > angry people’s criticsim
So Why make announcements, recall the phones, and give away free bumper cases for? They shouldn’t and they won’t. If they do that, then they are blemishing their reputation that we established in earlier. They want the attention; they want the bad press; therefore, people like yourself will research all about the iPhone 4 and learn all the pros and just say ‘I would get it, but it has one problem’, and then Apple will come out of no where and fixes the problem and sell a million more iPhone 4s. So instead of filing lawsuits let’s understand that you bought a high quality product that is top in the market.
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